RSG & RCG Certificate

It depends on which state you’re in, though the requirements are pretty straightforward across the board.

For most states (VIC, QLD, WA, SA, NT, ACT, and TAS), you just need a valid photo ID on the day. A driver’s licence or passport works fine.

In NSW, the RCG is a face-to-face course and you’ll need to bring valid photo ID as well. No 100-point check required like the RSA.

You’ll also need a USI (Unique Student Identifier) to receive your certificate regardless of where you are. You can get one for free at usi.gov.au in a couple of minutes if you don’t have one already.

The course is completed in a single day. It covers everything you need to know about responsible gambling services, including how to identify problem gambling, your legal obligations, and how to handle difficult situations on the floor. Make sure you’re free for the full session.

It depends on which state you’re in. In NSW, your RCG competency card is valid for 5 years. After that, you’ll need to renew it through Liquor & Gaming NSW to keep working legally.

In Victoria, your certificate is valid for 3 years and you’ll need to complete a refresher course to renew it.

In Queensland, WA, South Australia, and Tasmania, your certificate doesn’t expire once you have it.

In the ACT and Northern Territory, you’ll need to renew every 3 years.

Not always. Unlike some other nationally recognised courses, the RSG and RCG don’t transfer freely across state lines.

The RSG is recognised across QLD, WA, NT, SA, and TAS. If you hold an RSG from one of those states, you can generally work in the others without any issues.

NSW is a different story. The RCG is only valid in NSW, and NSW won’t accept an RSG from another state. If you move to New South Wales, you’ll need to do the RCG course locally. The same applies in reverse. Your NSW RCG won’t be recognised elsewhere.

Victoria also has its own requirements, so it’s worth checking with the relevant state authority before making any moves.

If you don’t pass the assessment on your first attempt, you’ll have the opportunity to redo it. Our trainers are there to support you throughout the day, so if you’re struggling with any part of the material, please tell us and ask for help.

We want you to walk out with your certificate, and we’ll do what we can to make sure you’re set up to pass.

To complete the RSG or RCG course, you need a basic level of English. This means being able to read and understand course materials, follow verbal instructions from the trainer, communicate clearly during the session, and write basic answers in assessments.

If English is your second language, you just need enough to fully participate in the training. If you’re not sure whether your level is sufficient, get in touch before booking and we can help figure out if the course is the right fit.

If you need any LLN support or adjustments, let us know ahead of time and we’ll do our best to help.