It depends on which state you’re in. In NSW, you need to bring 100 points of ID on the day for the RSA component.

For all other states, a valid photo ID like a driver’s licence or passport is all you need.

You’ll also need a USI (Unique Student Identifier) to receive your certificates. If you don’t have one, you can get it for free at usi.gov.au in a couple of minutes.

The combo course is completed in a single day. It covers everything you need for both qualifications, responsible alcohol service and responsible gambling services, including legal requirements, harm minimisation, and how to handle difficult situations on the floor.

It depends on the state. For the RSA in NSW, your competency card is valid for 5 years. For the RCG in NSW, it’s also 5 years.

In Victoria and the ACT, both certificates are valid for 3 years. In QLD, WA, SA, and Tasmania, your RSA and RSG certificates don’t expire. In the NT, you’ll need to renew every 3 years.

For the RSA, yes in most cases. That being said, some states have additional requirements or bridging courses. For the RSG/RCG, it’s a bit more complicated.

The RSG is recognised across QLD, WA, NT, SA, and TAS, but NSW and Victoria have their own separate requirements. If you’re planning to move states, it’s worth checking with the relevant authority in that state before you start.

If you don’t pass the assessment on your first attempt, you’ll have the opportunity to redo it. Our trainers are there to support you throughout the day, so if you’re struggling with any part of the material, please tell us and ask for help.

We want you to walk out with your certificate, and we’ll do what we can to make sure you’re set up to pass.

To successfully complete the courses, all students must have a basic level of English language, literacy and numeracy. This ensures you can understand the course content and fully participate in training.

You must be able to:

• Read and understand written course materials, instructions, and short texts
• Write basic information, such as completing forms and short written answers
• Communicate clearly in English with the trainer and other participants
• Follow verbal instructions during activities and assessments
• Understand simple numeracy, such as reading times and quantities related to alcohol service

If English is your second language, you must have a level of English that allows you to fully participate in the course. If you are unsure, please contact us and we can help assess whether this course is suitable for you.

If you require LLN assistance, please let us know before booking. We may be able to offer support, make reasonable adjustments, or recommend alternative options.